Collin Street Bakery Inc

Reviews about Collin Street Bakery Inc

• 2 / 5

  By James Owens
  Like a lot of people, we have heard a lot of great things about Collin Street Bakery and was excited to see what all the talk was about. Unfortunately, our visit was pretty much a disaster. There were 2 employees standing behind the counter in a small office when you walk in just talking. They never acknowledged us or asked us if we needed help, so we went over towards the baking cases/displays. While ordering, we were told to walk to the other end of the counter to get our drink cups. There were now 3 people standing in that area talking. We waited for a good minute or so, before we finally had to speak up and get their attention. They seemed annoyed to be bothered, but we got our drinks. All of that was annoying, but could be overlooked as long as the rest of the experience went well, which it didn’t. While eating a grilled cheese, we found a 1 inch by 1 inch piece of wax paper in our sandwich. We took it back up to the counter and the lady that helped us, seemed to be the manager, only asked for our receipt. She brought a replacement sandwich to our table and then walked off without saying a word. Not once did she apologize for the inconvenience or the fact that there was a foreign object in our sandwich. We understand mistakes happen and unfortunately I have found a lot of stuff in my food over the years, but this is the first time I’ve never had someone apologize. From start to finish, we felt like we were an inconvenience to the staff and they could careless if we were there to spend money. There were at least 5-6 people in the front of the store and only 3-4 customers, so it wasn’t like they were understaffed and overworked. When we left, the manager and one other employee looked over at us, but they didn’t say a word. No one ever greeted us entering or leaving and no one apologized for wax paper being in our sandwich. The food was actually decent and it would have probably been even better if we didn't find something in our sandwich and the customer service wasn't poor from start to finish. We will not return to this Collin Street Bakery for sure and to be honest, we actually don’t have any interest in trying another one based on this experience. I should have taken a picture of the wax paper in the sandwich to post with the review, but I didn't think about it until now. To be honest, we are very forgiving and wouldn't have posted a poor review if they would have just apologized and genuinely showed remorse for the mistake occurring.
  March 05, 2017
• 5 / 5

  By Mike Emmons
  If you don't like fruitcake it's because you haven't been to the Collin Street Bakery. Great baked goods, great sandwiches. This is the original!
  July 13, 2016